| Sales Force Automation | Customer Support & Service | Marketing Automation |
 Lead Management |
Trouble Tickets |
 Campaign Management |
| Account & Contact Management |
Knowledge Base |
Mass Mailing |
| Opportunity Management |
Customer Self Service |
E-mail Templates |
| Sales Quotes |
Online Knowledge Base |
Mail Merge Templates |
| Inventory Management | Activity Management | Productivity Add-ons |
| Products Catalog |
To Dos, Meetings & Calls |
Email Client |
| Price Books |
Recurring Events |
Outlook Plug-in |
| Vendor Management |
Shared Calendar |
Office Plug-in |
| Purchase Orders |
Activity History |
Thunderbird Extension |
| Sales Orders |
E-mail Notifications |
Customer Portal |
| Invoices |
Notes |
RSS Feeds |
| Reports & Dashboards | Product Customization | Security Management |
| Key Metrics |
Custom Fields (10 different data objects) |
User Management |
| Customizable Reports |
Pick Lists |
Profiles |
| 20 Pre-built Reports |
Custom List Views |
Roles |
| 20 Pre-built Dashboards |
Drag & Drop Modules |
Groups |
| Report Folders |
Currency customization |
Organization-level Access Control |
CRM Features