POS Integration

As a retailer, a POS system seems to be a must-have, yet studies showed that 64 percent of single-store retailers aren’t using one. There are countless benefits of having a POS and we do not intend to go into depth explaining here, but have you ever considered further expanding its use by linking it with your CRM/Online Shop/Membership System etc.? When merged with a cloud-based CRM system, you can easily collect both online and offline data and then generate reports and summaries to understand your customers (micro) and market trends (macro). Furthermore, you can link it to our Membership System and Customer Scoring program to align customers’ information, understand his/her spending behavior across multi-channels (brick-and-mortar store, online shop), his/her interactions with your brand (via marketing campaigns and events, Customer Service activities) to provide a unique and personalized customer journey to your customers.

                           POS 01

Benefits of Linking your POS to CRM + Membership System

  • Instantly view all customers’ interaction via one single platform, such as membership status, purchase history, and bonus points balance

  • Offer personalized rewards such as birthday rewards and spending rewards to create a unique customer experience

  • Provide e-coupons that can both be spent in-store/online shop

  • Export data from POS to generate reports in klantcrm’s CRM’s customer database to create a 360° view of your customer